Frequently Asked Questions
Categories
General
What do you sell on the website?
Choose from over 100 combinations of items. Individual items including: Seafood - Sea Bass, Salmon, Lobster, Crab, Shrimp, Tuna and more. Beef - Over 10 cuts of steak, CAB, Prime and specialty roasts. Burgers, chicken, desserts, seasonings from: Saltgrass, Morton’s, Bubba Gump, Joe’s, King Ranch.
Are there any minimums?
There is a $75.00 order minimum to ensure your delivery arrives in pristine condition.
Where are you located?
We are located at 1510 West Loop South Houston, Texas 77027 United States
What are your Customer Service hours?
Our Customer Service is available Mon. - Fri. from 9 a.m. - 6 p.m.
Do you have any running promotions?
All current promotions you can find at the bottom of the Home Page . Sign up for Landry's Kitchen newsletter to receive the latest offers, flash sales, or new product releases.
Who can I contact?
Product
Where can I find cooking and nutritional information on your product?
How long does the product last?
The majority of our products can last up to 3 months if stored properly. Click here for a guide on our Thawing and Storage for more information.
If my steaks arrive partially thawed, are they still good?
If the merchandise is still cold to the touch, it is safe to cook the same day or place it in the refrigerator.
Where can I find cooking information on your products?
Cooking charts for seafood, steaks, and lobster tails can be found here. If you want to try something different, visit our recipe page.
Shipping
Where do you ship?
We ship to the Contiguous United States and cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses.
How do you ship your orders?
In order to ensure that your perishable items arrive in pristine condition, all of our orders are packed with dry ice and shipped either Fed-Ex Standard Overnight, Fed-Ex 2 Day, or Fed-Ex Home Delivery services.
How fast can my order be shipped?
Fed-Ex Standard overnight shipping will arrive the next business day when ordered before 2pm on Monday through Thursday. Orders placed after 2pm on Thursday ship out on Monday. For more information, please refer to the cut-off times table here.
How fast can I receive my order?
Fed-Ex Standard Overnight delivery services are scheduled to arrive by 3 pm on your scheduled delivery day.
Fed-Ex 2 Day services are scheduled to arrive within two days from your ship date.
Fed-Ex Home Delivery services are scheduled to arrive within one to three days of your ship date, based upon the designated shipping chart for your state. Click here to view the chart.
Can I recycle foam containers that I have received from Landry's Kitchen?
Yes, you can recycle foam coolers, but not all centers are equipped to recycle them. Please call your local recycling center to check. You can find the nearest recycling center that accepts foam coolers by visiting FoamFacts.com/recycling/. Type your zip code at the bottom right corner of the map to see results near you. Or click here to see more ideas on how to repurpose foam coolers.
How do I handle dry ice?
Dry Ice temperature is extremely cold at -109.3°F or -78.5°C. Always handle Dry Ice with care and wear protective cloth or leather gloves whenever touching it. An oven mitt or towel will work. If touched briefly, it is harmless, but prolonged contact with the skin will freeze cells and cause injury similar to a burn.
Orders
How do I get help placing my order?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.
How are Landry's Kitchen products packed?
Your products are individually wrapped or packaged in designated containers as noted in each item description page. They are then packed with dry ice in an insulated cooler to ensure optimum temperatures are achieved while your delivery is en route.
What do I do if I never received my order?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.
How do I make changes to the order that I already placed?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.
What form of payment is accepted?
All major credit cards, Apple Pay and Google Pay are accepted. Gift cards are only accepted manually by contacting the Landry’s Kitchen customer service team at landryskitchen@ldry.com or 713-386-7293. Casino comps are not accepted.
Is wholesale available?
At the moment we are not offering wholesale.
Am I able to send an order as a gift?
You are able to send an order to another address but at the moment we do not offer a gift note or special packaging for orders.
Can I pick up any merchandise in person?
Returns
Can I request to return an item?
Due to the perishable nature of our products, outside of shipping claims that are properly transmitted to landryskitchen@ldry.com as noted in the shipping accuracy section; returns are not accepted.
Am I able to get a refund?
Delivery
What is the cost of delivery?
Any orders under $179 have an option of a standard $9.99 shipping charge or a $29.99 overnight shipping charge. All orders above $179 will ship free.
Why are there no Monday deliveries?
To ensure the best quality and safety of the product, shipping options are only from Monday - Thursday. This way no merchandise sits in transit longer than needed.
Promotions
Are there any current promotions or offers?
There are multiple different offers throughout the month and if you sign up to be one of our newsletter members you receive 10% off your first order. Check back to see what’s new each week.
How do I use promotional code?
1) All items stated in the promotion are added to the cart in the right quantities and right combinations. Refer to the text on the promotion.
2) A purchase minimum has been met. Refer to the details of a specific promotion.
3) Right code entered in the promotional field after items are added to the cart.
All offers cannot be combined with any other offers and are non-stackable
What current promotion do you have on Landry's Kitchen?
AAA members can enjoy 10% OFF of entire purchase on landryskitchen.com, excluding taxes and shipping. Use code AAA10 at check out.
AARP members can enjoy 10% OFF of entire purchase on landryskitchen.com, excluding taxes and shipping. Use code AARP10 at check out.
Landry's Select Club Members
Do I earn points as a Select Club Member?
Landry’s Select Club members are able to earn points on their purchases. Rewards are only able to be redeemed during special promotional offer timeframes.
Can I use LSC points online?
Rewards are only able to be redeemed during special promotional offer timeframes. Check out the promotions page at landrysselect.com for these special offer timeframes.
What do I do if I received a defective order?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.
How do I log in to my account?
LSC member's can log in here.
Can I use my LSC account to log in to LK?
No, the LSC account and LK log in accounts are different.
How do I create an account on Landry's Kitchen?
Creating an account can be done through the main page on the top right corner or going through here.
Do I need to create an account to check out?
You are not required to make an account to check out. However, creating an account will be beneficial to keep a record of your orders and keep up with offers.
How fast will my LSC points get posted on my account after purchasing on Landry's Kitchen?
Points earned through purchases on LK will take approximately 1-2 days until they are reflected to your LSC account.
Where can I check my LSC points balance?
You can log onto the LSC website and check the balance of your points.
When will I receive my order?
If you selected standard shipping, it is a 1-2 day delivery. Any overnighted orders will arrive the following day of the ship date selected at checkout.