Frequently Asked Questions
Categories
General
What do you sell on the website?
Choose from over 100 combinations of items. Individual items including: Seafood - Sea Bass, Salmon, Lobster, Crab, Shrimp, Tuna and more. Beef - Over 10 cuts of steak, CAB, Prime and specialty roasts. Burgers, chicken, desserts, seasonings from: Saltgrass, Morton’s, Bubba Gump, Joe’s, King Ranch.
Are there any minimums?
There is a $75.00 order minimum to ensure your delivery arrives in pristine condition.
Where do you located?
We are located at 1510 West Loop South Houston, Texas 77027 United States
Product
Where can I find cooking and nutritional information on your product?
Shipping
Where do you ship?
We ship to the Contiguous United States and cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses.
How do you ship your orders?
In order to ensure that your perishable items arrive in pristine condition, all of our orders are packed with dry ice and shipped either Fed-Ex Standard Overnight, Fed-Ex 2 Day, or Fed-Ex Home Delivery services.
How fast can my order be shipped?
Fed-Ex Standard overnight shipping will arrive the next business day when ordered before 2pm on Monday through Thursday. Orders placed after 2pm on Thursday ship out on Monday. For more information, please refer to the cut-off times table here.
How fast can I receive my order?
Fed-Ex Standard Overnight delivery services are scheduled to arrive by 3 pm on your scheduled delivery day.
Fed-Ex 2 Day services are scheduled to arrive within two days from your ship date.
Fed-Ex Home Delivery services are scheduled to arrive within one to three days of your ship date, based upon the designated shipping chart for your state. Click here to view the chart.
Orders
How do I get help placing my order?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.
How are Landry's Kitchen products packed?
Your products are individually wrapped or packaged in designated containers as noted in each item description page. They are then packed with dry ice in an insulated cooler to ensure optimum temperatures are achieved while your delivery is en route.
What do I do if I never received my order?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.
How do I make changes to the order that I already placed?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.
What form of payment is accepted?
All major credit cards, Apple Pay and Google Pay are accepted. Gift cards are only accepted manually by contacting the Landry’s Kitchen customer service team at landryskitchen@ldry.com or 713-386-7293. Casino comps are not accepted.
Promotions
Are there any current promotions or offers?
There are multiple different offers throughout the month and if you sign up to be one of our newsletter members you receive 10% off your first order. Check back to see what’s new each week.
How do I use promotional code?
1) All items stated in the promotion are added to the cart in the right quantities and right combinations. Refer to the text on the promotion.
2) A purchase minimum has been met. Refer to the details of a specific promotion.
3) Right code entered in the promotional field after items are added to the cart.
All offers cannot be combined with any other offers and are non-stackable
What current promotion do you have on Landry's Kitchen?
AAA members can enjoy 10% OFF of entire purchase on landryskitchen.com, excluding taxes and shipping. Use code AAA10 at check out.
AARP members can enjoy 10% OFF of entire purchase on landryskitchen.com, excluding taxes and shipping. Use code AARP10 at check out.
Landry's Select Club Members
Do I earn points as a Select Club Member?
Landry’s Select Club members are able to earn points on their purchases. Rewards are only able to be redeemed during special promotional offer timeframes.
Can I use LSC points online?
Rewards are only able to be redeemed during special promotional offer timeframes. Check out the promotions page at landrysselect.com for these special offer timeframes.
What do I do if I received a defective order?
Contact us via email landryskitchen@ldry.com or via phone (713) - 386 -7189 Monday through Friday 9:00AM - 6:00PM.